The Technician Certification Program is being offered for several reasons and will benefit your dealership as well as your parts and service departments:

• To ascertain a minimum level of competence across all dealerships performing service work on Caterpillar heavy duty truck engines.
• To implement an official standard that all heavy duty truck technicians can be measured against.
• To raise customer satisfaction by offering consistent levels of service to our end users.
• A standard by which you can measure your technicians, both on the job and during the interview process.
• By offering recognition to those technicians that achieve certification/ re-certification, we demonstrate the value we place on their talents and expertise.
• Customers who see technicians with the "Cat Certified Technician" label will have a stronger trust and confidence in your dealership and its services.
• Any technician failing to re-qualify every two years, must re-take the Engine Electronics course.

TECHNICAL CERTIFICATION EXAM
Two technicians per shift at each dealership must be certified on the On-line Heavy Duty Technician’s Certification Program.

REMAN CERTIFICATION EXAM
Two people at each dealership must be certified on the On-line Master Reman Parts Certification Program.

WARRANTY CERTIFICATION EXAM
One person at each Dealership must be certified on the On-line Warranty Certification Program.

Our goal is increased customer satisfaction and a measurable standard of excellence. We appreciate your support to achieve these goals.